Terms of Service

1. Who this is between

These terms are between you, or the brokerage you are signing up on behalf of ("you"), and Software Builders Ltd, registered in England and Wales, company number 17431696, registered office 66 Chertsey Road, Windlesham, England, GU20 6HP ("we", "us"). Statehouse is our trading name.

If you are agreeing on behalf of a brokerage or team, you confirm you are authorised to bind it, and "you" means that organisation.

2. What Statehouse is, and is not

Statehouse is software: a customer relationship manager, a transaction pipeline, a document generator and an optional public website, sold as a subscription.

3. Accounts and eligibility

• You must be at least 18 and able to form a binding contract.
• You must hold whatever real estate license your activity requires, or be acting under the supervision of somebody who does.
• Give us accurate account information and keep it current.
• Keep your credentials to yourself. You are responsible for what happens under your account, including what the people you invite to it do.
• Tell us promptly if you think an account has been compromised.

Seats are per person. Sharing one login between several agents is not permitted, and is also a bad idea for the audit trail you may one day need.

4. Plans, seats and price

Prices are in US dollars and exclude any sales tax, VAT or similar charge, which is added where it applies. Adding a seat mid-cycle is charged pro rata; removing one takes effect at the next renewal.

The launch offer

Where we offer a discounted first year, the discount applies for twelve months from the start of the subscription and the subscription then renews at the standard rate shown above. We print the renewal figure next to the offer on the pricing page rather than burying it here, because a discount cliff nobody saw coming is how a customer becomes an angry former customer.

5. Billing and cancellation

• Subscriptions are billed in advance, monthly or annually, through Stripe.
• There is no minimum term, no setup fee and no cancellation fee.
• You may cancel at any time from inside the product. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.
• We do not refund part-used periods, except where the law requires it or where we have plainly got something wrong, in which case ask us and we will sort it out.
• If a payment fails we will retry and email you. If it stays unpaid we may suspend the account. We will not delete your data for non-payment without telling you first and giving you the export window in section 7.

6. The website build

The optional website is a one-time build fee plus your subscription. The fee covers the build and the initial content load. You own your domain, your content and your photographs. We host the site for as long as you subscribe; if you leave, we will give you your content and will not hold your domain hostage.

Nothing is published to your public website, or to any portal, without an explicit action by you. We do not auto-publish.

7. Your data is yours

You own everything you put into Statehouse. We claim no licence over it beyond what is needed to run the service for you: to store it, back it up, display it to you, and send it where you tell us to send it.

• We do not sell it.
• We do not use it to train machine learning models.
• We do not aggregate it into market data products.
• You can export all of it, at any time, from inside the product.
• After termination you have thirty days to export before we delete it. That export works even when the subscription has lapsed, because an export you cannot reach is not an export.

How we handle personal information is set out in the Privacy Policy, which forms part of these terms. Where we process your clients' personal information we do so as your processor and on your instructions.

8. What you remain responsible for

You are the licensed professional. The following stay with you, whatever the software does or fails to do.

Fair housing

Compliance with the Fair Housing Act and every state and local equivalent, in your listings, your advertising, your communications and your choices about whom to work with. Our fair housing page sets out our position. The product includes a check on listing copy in some plans; it is an aid, it is not a clearance, and passing it is not a defence.

Messaging law

Obtaining and keeping proof of the consent you need before texting or calling anybody, under the TCPA and any stricter state rule, and honouring opt-outs. The product records consent, enforces quiet hours and blocks messages to an opted-out number, but it cannot know whether the consent you recorded was really given.

Call recording

Getting whatever consent your state and your contact's state require before recording a call. The product tells you which states require all parties to consent. Acting on that is yours.

Licensing, MLS and association rules

Your license, your broker's supervision requirements, your MLS rules, IDX display rules, your association's code of ethics, and the accuracy of everything you publish about a property.

Your own agreements

The listing agreements, buyer representation agreements and disclosures you generate with the product are built from templates and from clauses you or your broker supply. They are your documents. Have your attorney review your templates before you use them on a real transaction.

9. Texts, calls and email

Statehouse can send messages two ways, and the difference matters legally.

• Handoff mode. The product composes the message and hands it to your own phone, and it sends from your number through your carrier as an ordinary person-to-person text. You are the sender in every sense.
• Connected mode. You connect a messaging provider account. Sending application-to-person traffic in the United States requires brand and campaign registration (10DLC). Completing that registration, and keeping its content accurate, is your responsibility. Carriers, not us, decide what they will deliver.

In both cases you are the sender of record. You must not use Statehouse to send unsolicited commercial messages, and we will act on credible reports that you have.

10. Acceptable use

Do not:

• break the law with it, or help somebody else to;
• upload data you have no right to hold, including a contact list bought from a source that cannot show consent;
• attempt to access another customer's data, probe our systems, or circumvent seat limits or access controls;
• scrape, resell, sublicense or white-label the service without our written agreement;
• upload malware, or content that is unlawful, harassing or discriminatory.

Security research done in good faith and reported to us privately is welcome and is not a breach of this section.

11. Availability and support

We aim to keep Statehouse available and quick, and we will give reasonable notice of planned maintenance. We do not offer a contractual uptime guarantee at these prices, and we would rather say so than print a number we have not committed to honouring.

Support is by email at hello@statehousehq.com. Brokerage plans include same-day priority support on business days.

12. Intellectual property

We own Statehouse: the software, the design, the brand and the state rules content. You get a non-exclusive, non-transferable right to use it while you are subscribed. You own your data, your logo, your content and your documents, and nothing here transfers any of that to us.

If you send us feedback or a feature suggestion, we may act on it without owing you anything. That is not us claiming your ideas; it is us being able to ship an obvious improvement without a rights audit.

13. Disclaimers

The service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

In particular, and repeating section 2 because it is the one that matters: we do not warrant that the state rules, deadlines, disclosure names or document templates in the product are accurate, complete or current for your transaction. They are a starting point for a licensed professional, not a substitute for one.

14. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, lost commissions, lost business or lost data, however caused.

Our total liability arising out of or relating to these terms is limited to the amount you paid us in the twelve months before the claim arose.

Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

15. Indemnity

You will indemnify us against claims arising from your use of the service in breach of these terms, from your breach of fair housing, messaging or licensing law, and from content or data you put into the product that you had no right to hold or to send.

16. Termination

You may terminate at any time by cancelling. We may suspend or terminate for material breach, for non-payment after notice, or if we are required to by law. Where the circumstances allow it we will give you notice and a chance to put things right first.

On termination your right to use the service ends, and the export window in section 7 begins. Sections 7, 12, 13, 14, 15 and 18 survive.

17. Changes to these terms

We may update these terms. The date at the top changes when we do. If a change is material and adverse to you, we will email you at least thirty days before it takes effect, and you may cancel before then without penalty. Continuing to use Statehouse after that date means you accept the new version.

18. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. We are an English company, which is why.

This does not take away rights you have under the mandatory consumer or business protection law of the state where you live, and it does not stop you bringing a complaint to a regulator in your own jurisdiction.

19. Contact

hello@statehousehq.com
Software Builders Ltd, 66 Chertsey Road, Windlesham, England, GU20 6HP

See also our Privacy Policy and our fair housing commitment.